Refund Policy

Refund Policy:

At Hemp Dreams, we are dedicated to crafting and curating top-quality products while ensuring affordability. If, for any reason, you're unsatisfied with your purchase, return the unused items in their original packaging within 14 days of purchase, accompanied by a proof of purchase, for a full refund (excluding shipping cost).

Please note that the cost of returning items is at customer expense.

Once parcel returned, we will do a careful review to make sure the item is still in its original, unused packaging.

A $7.00 restocking fee is applicable, deducted from the refunded amount. The fee is intended to cover the costs associated with restocking returned items.

Damaged or Faulty Items:

Faulty items are eligible for a replacement or a full refund.

For manufacturing faults, notify us via email at dreamshemp@gmail.com within 7 days of purchase.

If an item displays a manufacturing fault within 1 month of receiving your order, we will happily honor a replacement*.

*Please note that items that have been damaged as a result of incorrect garment care or general wear are not considered faulty.

Exchanges Policy:

Exchanges aren't facilitated directly; customers need to place a new order through the website.

Incorrect Item received:

If incorrect item received, please return unused items in the original box or packaging. We will cover a shipping cost for the refund and we will ship your correct item free of charge.